Reference

Terms That Govern Your yesb11 Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, read these terms carefully. They set out what you can expect from us and what we expect from you — and your continued use of the platform means you accept…

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What These Terms Actually Cover

yesb11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take on yesb11 — creating an account, depositing via bKash, Nagad, or Rocket, placing activity in the lobby, and requesting a withdrawal. Access to our platform depends on your local law and the eligible regions we serve; if local

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law in your area restricts this type of activity, these terms do not override that. We reserve the right to suspend or close accounts where we find evidence of misuse, duplicate accounts, or use from an ineligible region. Withdrawals are processed back to the same wallet
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used for the original deposit — so a bKash deposit goes back to bKash, a Nagad deposit to Nagad. We may update these terms from time to time; when we do, we post the revised version and the effective date on this page. Continuing to use
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your account after that date means you accept the updated terms. If you disagree with any change, the right move is to withdraw your balance and close your account before the new terms take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access decision, our support team handles terms-related queries through the channels below. We cover Bangladesh time zones, so players in Dhaka and elsewhere around the country can reach us during active hours.

HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We take the security of your account and wallet data seriously. Your bKash, Nagad, or Rocket details are used only to process the transactions you initiate — we do not store full wallet credentials on our servers. Account access uses OTP verification tied to your registered mobile number, so any login attempt from an unrecognised device triggers an additional check before access is granted.

Data Retention

We keep your account and transaction records for as long as your account is active, plus the period required by applicable rules. Closed accounts are retained for a defined period before deletion.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No third-party advertising cookies are placed without disclosure in our cookie notice.

Account Security

OTP verification on every new device login protects your account. If you receive an OTP you did not request, contact support immediately and do not share the code.

Requesting Changes

To update your registered mobile number or request account data, submit a verified request through the account help centre. Identity checks apply before any sensitive detail is changed.

Common Questions About Our Terms

These are the questions we get asked most when it comes to account terms, eligibility, and wallet rules. If your question is not here, reach us through live chat or the help centre.

Account opening depends on your age and whether your local law permits this type of activity. Access is available only in eligible regions — check your local rules before registering.

No. Your deposit wallet must be registered in your own name. Third-party wallet deposits are flagged during verification and may result in the transaction being reversed or the account suspended.

Depending on the breach, we may restrict withdrawals, suspend your account temporarily, or close it permanently. We will notify you of the reason through your registered contact details.

Submit a data request through the account help centre. You will need to pass identity verification before we release any account or transaction records to you.

We post all updates on this page with an effective date. We aim to give reasonable notice before significant changes take effect, but continued account use after the date means you accept the new terms.

You can withdraw your available balance and close your account before the new terms take effect. Once you continue using the account after the effective date, the updated terms apply.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your yesb11 Account

Reach Us About Your Terms Questions

Account Security and Data Practices

Common Questions About Our Terms

01 Who can open an account on yesb11?

02 Can I use someone else's bKash or Nagad to deposit?

03 What happens if I break the terms?

04 How do I request a copy of my account data?

05 Can the terms change without notice?

06 What if I disagree with a terms change?

Terms & Conditions

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