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Understand Your Rights Before You Start

Our legal terms set out what you agree to when you open an account on yesb11 and what we commit to in return.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket coveredPolicy contact availableYour data, your rights
yesb11 Understand Your Rights Before You Start
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

yesb11 handles your personal data in line with the privacy commitments stated in our full Privacy Policy. Here is the short version of what that means for your account day to day. We collect the information needed to operate your account — name, contact details, payment wallet references like your bKash or Nagad account number, and transaction history. We do not sell your personal data to third parties. Session data is encrypted in transit using SSL, and account access is protected by OTP verification each time you log in from a new device.

SSL Encryption All data transmitted between your device and our servers travels over SSL. That covers your login, your OTP, and every payment instruction you send through bKash, Nagad or Rocket.
OTP Login Verification Every login from an unrecognised device triggers an OTP sent to your registered number. This means a stolen password alone is not enough to access your account funds or wallet.
Data Retention Policy We keep your account records and transaction history for the period required under our operating framework. You can request a copy of your data or ask for deletion by contacting our policy support email.
No Third-Party Data Sale Your personal details, wallet references and transaction history are used only to operate your account and meet our compliance obligations. We do not pass them to advertisers or data brokers.
REACH OUR LEGAL TEAM

Contact Us About Policy Questions

If any part of our legal terms is unclear, or you need to make a formal request under our data or account policies, our support team handles those through direct channels. We aim to respond to policy-related queries within one business day. Reach us through the options below — and when you write in, include the email address registered to your account so we can locate your records quickly.

Live Chat Available through your account dashboard. Use this for quick policy clarifications, account identity questions, or to flag a billing concern tied to your bKash or Nagad wallet.
Email Support Send formal data requests, policy dispute notices, or account closure instructions to our policy inbox. Include your registered account email so we can pull your records.
Account Help Centre Our policy FAQs cover jurisdiction eligibility, identity verification steps, and how to submit a data access or deletion request without needing to contact support directly.

Common Questions About Our Legal Terms

These are the questions our account holders ask most often about eligibility, data rights, and how our terms work in practice. If your question is not here, reach out through live chat or email support.

Access depends on whether online casino activity is lawful in your location and eligible region. We do not make that determination for you — check local law before opening an account.

We ask for a government-issued ID that matches the name on your registered account. Your bKash, Nagad or Rocket wallet name must also match before your first withdrawal is processed.

Send a written request to our policy support email with your registered account address. We will confirm receipt and respond within the timeframe stated in our Privacy Policy.

Yes. Submit a deletion request through our support email. We will remove your personal data subject to any retention obligations required under our operating framework and applicable law.

We notify you by email when terms are updated. Continuing to use the platform after that notification counts as acceptance. You can close your account before the changes take effect if you disagree.

Use our email support channel and mark your message as a formal dispute. Include your account email and a clear description of the issue so our policy team can respond appropriately.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.